// HELP CENTER
Everything you need to know about playing at bethub — from signing up and making deposits to withdrawing your winnings and staying safe. Quick answers, straight to the point.
Quick Note: bethub is an online casino and sports betting platform for Filipino players aged 21 and above. If you don't find your answer here, email us at [email protected] and we'll get back to you within 24 hours.
bethub is open to Filipino residents and citizens who are 21 years of age or older. This age requirement is mandated by Philippine law and PAGCOR regulations governing online gambling. You must also have a valid Philippine bank account or e-wallet (GCash, PayMaya) to make deposits and withdrawals.
Residents of jurisdictions where online gambling is prohibited are not permitted to register. By creating an account, you confirm that you meet all eligibility requirements.
Registering at bethub is quick and straightforward:
Your account will be active immediately after email verification. However, you will need to complete KYC verification before your first withdrawal can be processed.
KYC (Know Your Customer) verification is required for all bethub Members before processing withdrawals. You will need to submit:
KYC documents are reviewed within 24–48 hours on business days. You will receive an email notification once your verification is complete.
No. Each person is permitted to hold only one bethub account. Creating multiple accounts (also called duplicate accounts) is a violation of bethub's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.
If you have forgotten your login credentials, use the password reset function on the login page or contact our support team at [email protected].
bethub supports a wide range of payment methods popular with Filipino players:
All transactions are processed in Philippine Peso PHP / ₱. Available payment methods may vary depending on your location and account status.
The minimum deposit at bethub is ₱100 for most payment methods. Some channels such as bank transfers may have a higher minimum due to the payment provider's own requirements. There is no maximum deposit limit, though large deposits may trigger additional verification checks in line with anti-money laundering regulations.
Most deposits are credited instantly or within a few minutes:
If your deposit has not appeared after the expected timeframe, please contact support with your transaction reference number and we will investigate promptly.
bethub does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before initiating a transfer. Any fees charged by third-party payment processors are outside bethub's control.
To withdraw from your bethub account:
Note that KYC verification must be completed before your first withdrawal is processed. Withdrawals are sent only to accounts registered in your own name — third-party transfers are not permitted.
Withdrawal processing times at bethub:
Processing times may be longer during peak periods, public holidays, or if additional verification is required. First-time withdrawals may take slightly longer as our team completes the final KYC review.
The minimum withdrawal amount is ₱500. Maximum withdrawal limits vary by payment method and account tier. Standard accounts have a daily withdrawal limit of ₱50,000. Verified VIP Members may be eligible for higher limits — contact support for details.
If you need to withdraw an amount above your current limit, please contact our support team at [email protected] to discuss your options.
Common reasons for a declined withdrawal include:
If your withdrawal was declined, you will receive an email explaining the reason. You can also contact support directly for clarification.
bethub offers a comprehensive selection of games and betting options for Filipino players:
Yes. All games on the bethub platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and spin.
bethub operates under the regulatory framework established by PAGCOR for online gaming in the Philippines, which includes requirements for game fairness and player protection.
Absolutely. bethub is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is built with a responsive design that adapts seamlessly to any screen size, whether you're playing on a smartphone in Makati or a tablet in Cebu.
For the best experience, we recommend using an updated version of Chrome, Safari, or Firefox on your mobile device and connecting via a stable Wi-Fi or LTE connection.
Minimum bet amounts vary by game type. As a general guide:
These are indicative minimums and may vary by specific game, table, or event. Check the individual game lobby for exact limits.
bethub regularly offers promotions for both new and existing Members, including:
All promotions are subject to specific terms and wagering requirements. Check the Promotions page for current offers.
Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable funds.
Wagering requirements vary by promotion. Always read the specific terms of each bonus offer before opting in. If you have questions about a specific promotion's requirements, contact our support team.
No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the bonus amount (or the winnings generated from it, depending on the promotion terms) becomes available for withdrawal.
If you wish to withdraw before completing wagering requirements, the bonus and any associated winnings will be forfeited. Your original deposit amount (minus any losses) may still be withdrawable depending on the promotion terms.
To reset your bethub password:
The reset link expires after 30 minutes. If you don't receive the email within a few minutes, contact support at [email protected].
Some account details (such as your email address or mobile number) can be updated directly from your Account Settings page after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team, as these are tied to your KYC records.
To request a name or DOB correction, email [email protected] with your account details and supporting documentation.
bethub takes data security seriously. We use industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored on secure, access-controlled servers and is never sold to third parties.
We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.
If you wish to close your bethub account, please contact our support team at [email protected] with your request. Before closure, ensure you have withdrawn any remaining balance. Once an account is closed, it cannot be reopened — you would need to register a new account if you wish to return.
If you are closing your account due to concerns about your gambling habits, we strongly recommend considering our self-exclusion program instead, which provides a structured break while keeping your account data intact.
bethub provides a full suite of responsible gaming tools available to all Members at no cost:
Access these tools via Account Settings or visit our Responsible Gaming page for full details.
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period (6 months, 1 year, 5 years, or permanent). Self-exclusion takes effect within 24 hours and cannot be reversed during the chosen period.
You can also request self-exclusion by emailing [email protected] — our team will process your request as a priority. For a national self-exclusion that covers all PAGCOR-licensed operators, contact PAGCOR directly through their official channels.
The minimum age to register and play at bethub is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory for all Members. Any account found to be operated by a person under 21 will be immediately suspended and any deposited funds returned.
If you suspect a minor is using the bethub platform, please report it immediately to [email protected].
bethub operates under the Philippine regulatory framework, with SSL encryption protecting every transaction and login.
GCash and PayMaya withdrawals processed within 24 hours. Your winnings reach you quickly, with no unnecessary delays.
Our Filipino-friendly support team is available around the clock via email to help with any account or gaming question.
Play all bethub games on any smartphone or tablet — no app download needed. Works great on Globe, Smart, and DITO data.
All slots, bingo, and live casino games use audited RNG technology. Every outcome is random, transparent, and verifiable.
Deposit limits, self-exclusion, and reality checks are built into every bethub account — because your wellbeing comes first.
Join thousands of Filipino players enjoying slots, bingo, live casino, and sports betting — all in one place. Sign in now or explore our game selection.
Must be 21 years or older to play. Play responsibly. If you need help, visit our Responsible Gaming page.