bethub's Promise: We believe that responsible gaming is not just a regulatory checkbox — it is a core part of who we are as a platform. Every feature, every tool, and every policy on this page exists because we genuinely care about the wellbeing of our Members across the Philippines, from Manila to Mindanao.
01 Our Commitment to Safe Play
bethub is the Philippines' premier online casino and sports betting platform, and with that position comes a serious responsibility. We are committed to providing a gaming environment that is not only entertaining and fair, but also safe and sustainable for every Member who chooses to play with us.
Responsible gaming at bethub means giving you full control over your gaming activity. It means being transparent about the risks associated with gambling. It means making it easy — not difficult — to set limits, take breaks, or step away entirely if you need to. And it means having a team of trained support staff ready to help you 24/7, whether you're in Quezon City, Cebu, Davao, or anywhere else in the Philippines.
Gambling is a form of entertainment. Like any form of entertainment, it should be enjoyed in moderation, with money you can afford to spend, and never as a way to solve financial problems or escape from stress. If gaming stops being fun, bethub is here to help you take back control.
02 Strict 21+ Age Policy
Age Restriction: Under Philippine law and PAGCOR regulations, online casino and sports betting services are strictly restricted to individuals aged 21 years and above. bethub enforces this requirement rigorously through mandatory KYC (Know Your Customer) verification for all Members.
Every new bethub Member is required to complete identity verification before making their first withdrawal. This process involves submitting a valid government-issued ID — such as a Philippine passport, SSS card, UMID, driver's license, or PhilSys national ID — along with a selfie for liveness verification. Accounts where the Member cannot confirm they are 21 or older will be immediately suspended.
bethub also employs automated age-screening tools that flag accounts showing behavioral patterns inconsistent with adult users. Any account suspected of being operated by a minor is placed on hold pending investigation, and any funds deposited by a minor will be returned in full.
If you are a parent or guardian and believe a minor has accessed the bethub platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Parental Controls: We strongly encourage parents and guardians to use parental control software to restrict access to online gambling sites on devices used by minors. Tools such as Net Nanny, Qustodio, and built-in iOS/Android parental controls can help prevent underage access.
03 Responsible Gaming Tools
bethub provides a comprehensive suite of responsible gaming tools that are available to every Member, free of charge, and effective immediately upon request. You can access these tools from your account settings or by contacting our support team.
Deposit Limits
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly but increases require a 7-day cooling-off period.
Loss Limits
Cap the amount you can lose in a given period. When your loss limit is reached, your account is automatically restricted from further wagering until the period resets — protecting your bankroll from runaway sessions.
Session Time Limits
Set a maximum session duration. When your time is up, bethub will display a reminder and, if you choose, automatically log you out. Keeping sessions short helps maintain perspective and prevents fatigue-driven decisions.
Reality Checks
Enable periodic pop-up reminders showing how long you've been playing and your net win/loss for the session. These reality checks help you stay aware of your gaming activity in real time.
Cooling-Off Period
Take a short break from gaming — 24 hours, 7 days, or 30 days — without permanently closing your account. During a cooling-off period, you cannot log in or place wagers on the bethub platform.
Self-Exclusion
Request a permanent or long-term exclusion from the bethub platform. Self-exclusion is irreversible for the chosen period and cannot be lifted early. This is our most powerful responsible gaming tool.
04 Setting Your Limits
Setting limits is one of the most effective ways to keep your gaming under control. bethub makes it straightforward to set and adjust your limits at any time. Here's how the limit system works:
| Limit Type | Period | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 7 days |
| Session Time Limit | Per session | Immediately | After 24 hours |
| Cooling-Off Period | 24h / 7d / 30d | Immediately | Cannot be shortened |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediately | Cannot be lifted early |
All limit changes are logged and confirmed via email to your registered address. If you did not request a limit change, contact our support team immediately at [email protected].
05 Self-Exclusion Program
Self-exclusion is the most decisive step a player can take to stop gambling. At bethub, we make the self-exclusion process as simple and friction-free as possible — because we know that when someone reaches this point, they need help fast, not more obstacles.
Important: Self-exclusion on bethub is binding and irreversible for the chosen period. Once activated, you will not be able to log in, deposit, or place wagers on the bethub platform. Any pending bonuses will be forfeited. Withdrawals of existing balances can still be processed.
How to request self-exclusion at bethub:
Log in to your bethub account
Navigate to Account Settings > Responsible Gaming > Self-Exclusion.
Choose your exclusion period
Select 6 months, 1 year, 5 years, or permanent exclusion. All options are binding for the full duration.
Confirm your request
You will receive a confirmation email. Your account will be locked within 24 hours of your request being processed.
Withdraw your remaining balance
If you have funds in your account, contact support at [email protected] to arrange withdrawal before the exclusion takes full effect.
PAGCOR Self-Exclusion: In addition to bethub's own self-exclusion program, Filipino players can register with PAGCOR's national self-exclusion list, which covers all PAGCOR-licensed gaming operators in the Philippines. Contact PAGCOR directly for information on their responsible gaming programs and national exclusion registry.
06 Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognize — especially when you're in the middle of it. Here are some warning signs that your gaming may have moved beyond healthy entertainment:
Chasing Losses
Continuing to play or increasing your bets in an attempt to win back money you've already lost.
Gambling with Bill Money
Using money set aside for rent, utilities, groceries, or other essential expenses to fund your gaming.
Hiding Your Gaming
Lying to family members or friends about how much time or money you spend on gambling.
Unable to Stop
Feeling unable to stop playing even when you want to, or feeling restless and irritable when you try to cut back.
Neglecting Responsibilities
Missing work, school, or family obligations because of time spent gambling or recovering from gambling sessions.
Borrowing to Gamble
Taking out loans, borrowing from friends or family, or selling possessions to fund gambling activity.
If you recognize two or more of these signs in yourself, we strongly encourage you to use bethub's responsible gaming tools or reach out to a professional support service. There is no shame in asking for help — it is the strongest thing you can do.
07 Quick Self-Assessment
Answer these questions honestly. If you answer "Yes" to three or more, consider speaking with a professional counselor or activating bethub's self-exclusion tool.
Remember: This self-assessment is not a clinical diagnosis. It is a starting point for honest reflection. If your answers concern you, please reach out to a professional support service or contact the bethub responsible gaming team.
08 Getting Help & Support Resources
You don't have to deal with problem gambling alone. There are professional support services available to Filipino players, and bethub's own support team is always ready to help you access the tools you need.
| Organization | Type of Support | Contact |
|---|---|---|
| PAGCOR Responsible Gaming | National self-exclusion, regulatory support | Via PAGCOR official channels |
| National Center for Mental Health | Mental health counseling, crisis support | NCMH Crisis Hotline (PH) |
| Gamblers Anonymous Philippines | Peer support groups, 12-step program | GA Philippines chapters |
| bethub Support Team | Limit setting, self-exclusion, account closure | [email protected] |
All contact details for external organizations above are provided for reference. bethub does not control the availability or content of external support services. We encourage you to reach out to these organizations directly for the most current contact information.
09 Staff Training & Platform Safeguards
Responsible gaming at bethub is not just about player-facing tools — it is embedded in how our entire team operates. All bethub customer support staff receive regular training on responsible gaming principles, problem gambling indicators, and how to sensitively assist Members who may be experiencing difficulties.
Our platform also employs automated monitoring systems that flag unusual gaming patterns — such as sudden large increases in deposit amounts, extended uninterrupted sessions, or rapid loss escalation. When these patterns are detected, our responsible gaming team may proactively reach out to the Member to check in and offer support tools.
bethub does not target marketing communications at Members who have activated responsible gaming tools, are in a cooling-off period, or have previously self-excluded. We believe that responsible marketing is as important as responsible gaming tools.
10 Contact Our Responsible Gaming Team
If you have any questions about bethub's responsible gaming tools, want to activate a limit or self-exclusion, or simply need someone to talk to about your gaming habits, our dedicated responsible gaming team is available 24/7.
All responsible gaming requests — including self-exclusion, limit changes, and account closure — are treated with the highest priority and complete confidentiality.