Your Data, Your Rights: bethub is committed to handling your personal information with transparency, integrity, and full respect for your privacy rights under applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173). This Privacy Policy applies to all personal data processed in connection with your use of the bethub platform at bethub.bid.
01 Overview
bethub operates the online casino and sports betting platform accessible at bethub.bid, serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. As the operator of this platform, bethub acts as the Personal Information Controller with respect to the personal data of its Members and website visitors.
This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information. It applies to all data collected through the bethub website, mobile-optimized interface, customer support channels, and any other touchpoints through which you interact with bethub.
By registering an account on the bethub platform or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the bethub platform and contact us to request account closure.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
02 Personal Data We Collect
bethub collects the following categories of personal data from Members and platform visitors. The specific data collected depends on how you interact with our platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Yes — KYC |
| Contact Data | Email address, mobile number, residential address | Yes — Registration |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Yes — Transactions |
| Gaming Data | Wager history, game preferences, session duration, win/loss records | Yes — Platform |
| Technical Data | IP address, device type, browser type, operating system, cookies | Auto-collected |
| Communications Data | Support chat logs, email correspondence, feedback submissions | When applicable |
| Verification Documents | Scanned copies of government IDs, utility bills, selfie photos for liveness checks | Yes — KYC |
bethub does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligation (for example, problem gambling self-exclusion records).
03 How We Collect Your Data
bethub collects personal data through the following means:
- Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
- Automated technologies: Technical data collected automatically when you access the bethub platform, including through cookies, web beacons, server logs, and similar tracking technologies;
- Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank; and publicly available information where relevant to regulatory compliance;
- Regulatory sources: Information received from PAGCOR or other competent Philippine authorities in connection with licensing, compliance, or investigation requirements.
04 Purpose of Processing
bethub processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your bethub account; processing login and authentication. |
| Identity Verification | Verifying your identity and age (21+) in compliance with KYC and AML obligations. |
| Transaction Processing | Processing deposits, withdrawals, and bonus credits; maintaining accurate financial records. |
| Service Delivery | Providing access to games, live dealer tables, sports betting, bingo, and other platform features. |
| Responsible Gaming | Monitoring gaming patterns to identify problem gambling indicators; enforcing self-exclusion requests. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and unauthorized account access. |
| Legal Compliance | Meeting obligations under Philippine law, PAGCOR regulations, and anti-money laundering requirements. |
| Customer Support | Responding to inquiries, resolving disputes, and improving service quality. |
| Marketing | Sending promotional offers and platform updates where you have provided consent (opt-out available at any time). |
| Platform Improvement | Analyzing usage patterns to improve platform performance, game selection, and user experience. |
05 Legal Basis for Processing
bethub processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:
- Contractual necessity: Processing required to perform our obligations under the bethub Terms & Conditions, including account management, transaction processing, and service delivery;
- Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, AML, and PAGCOR licensing requirements;
- Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting us or updating your account preferences.
06 Data Sharing & Disclosure
bethub does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
- Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals;
- KYC and identity verification providers: Third-party services that assist bethub in verifying Member identities and ages in compliance with regulatory requirements;
- Fraud prevention and AML partners: Service providers that assist bethub in detecting and preventing fraudulent activity and money laundering;
- IT and platform service providers: Cloud hosting, data storage, and software providers that support the operation of the bethub platform, all of whom are bound by data processing agreements;
- Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation;
- Professional advisers: Lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.
Third-Party Processors: All third parties with whom bethub shares personal data are required to process that data only for the specified purpose and in accordance with bethub's instructions. bethub does not permit third-party processors to use Member data for their own marketing or commercial purposes.
07 Data Retention
bethub retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML / PAGCOR regulatory requirement |
| Financial Transaction Records | 5 years from transaction date | RA 9160 (AMLA) obligation |
| KYC Verification Documents | 5 years after account closure | Regulatory compliance |
| Gaming Activity Logs | 3 years from last activity | Responsible gaming & dispute resolution |
| Customer Support Records | 2 years from last interaction | Legitimate interest / dispute resolution |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of consent |
| Technical / Log Data | 12 months | Security monitoring |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with bethub's data disposal procedures.
08 Data Security
bethub implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
- TLS/SSL encryption for all data transmitted between your device and the bethub platform;
- Encryption of sensitive data at rest, including financial records and identity documents;
- Role-based access controls limiting staff access to personal data on a need-to-know basis;
- Regular security assessments and penetration testing of platform infrastructure;
- Multi-factor authentication options for Member accounts;
- Incident response procedures for detecting, reporting, and managing personal data breaches.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bethub will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected Members without undue delay where required by law.
While bethub takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account credentials confidential and for notifying bethub immediately if you suspect unauthorized access to your account.
09 Cookies & Tracking Technologies
bethub uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security, load balancing | No — Essential |
| Functional | Remembering language preferences, game settings, and display options | Yes |
| Analytics | Understanding how Members use the platform to improve performance and game selection | Yes |
| Marketing | Delivering relevant promotional content based on your platform activity | Yes |
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the bethub platform. Consent for non-essential cookies can be withdrawn at any time by updating your browser settings or contacting our support team.
10 Your Privacy Rights
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by bethub. To exercise any of these rights, contact us at [email protected]. bethub will respond within thirty (30) days of receiving a verifiable request.
Right to Be Informed
You have the right to be informed about how your personal data is collected, used, and shared — which is the purpose of this Privacy Policy.
Right of Access
You may request a copy of the personal data bethub holds about you, along with information about how it is being processed.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data held in your bethub account.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
Right to Data Portability
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Lodge a Complaint
If you believe bethub has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
11 Minors & Age Restriction
21+ Only: The bethub platform is strictly for individuals aged 21 years and above. bethub does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered on the bethub platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
12 International Data Transfers
bethub primarily processes personal data within the Philippines. Where data is transferred to service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services — bethub ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines.
By using the bethub platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
13 Changes to This Policy
bethub reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, bethub will notify Members via email or a prominent notice on the platform prior to the changes taking effect.
The version number and last updated date at the top of this document indicate the current version in force. We encourage you to review this Privacy Policy periodically to stay informed about how bethub protects your personal data.
14 Contact & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the bethub Data Protection Officer (DPO):
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with bethub's response to your privacy concern.
How bethub Protects Your Privacy
End-to-End Encryption
All data transmitted between your device and bethub is protected by TLS encryption. Your credentials and financial details are never sent in plain text.
Strict KYC Controls
Identity verification protects both you and the platform. We confirm every Member is 21+ and a real person before processing any withdrawal.
Secure Data Storage
Personal data is stored on encrypted servers with strict access controls. Only authorized bethub personnel can access Member records on a need-to-know basis.
No Data Selling
bethub never sells your personal data to advertisers or data brokers. Your information is used solely to operate and improve the bethub platform.
Easy Opt-Out
Marketing communications are always opt-in. Unsubscribe from promotional emails at any time with a single click — no questions asked.
RA 10173 Compliant
bethub's data practices are designed to comply with the Philippine Data Privacy Act of 2012 and NPC guidelines, giving you full legal protection.